Policies
Return Policy
Fragrance oils are not returnable under any circumstances unless shipped by an error on our part. This policy is non-negotiable. We encourage you to sample our fine fragrances first to ensure your complete satisfaction. This policy is for your protection so we can ensure the high quality of our products. With this policy in effect, you can rest assured that the products you buy from us have not been contaminated by any outside sources.
Frequently Asked Questions
Q: Why can't you take the product back?
A: If we take the product back, we cannot resell it; we can only dispose of it. This is due to ethical, hygienic, and sanitary concerns. Nobody would want a product that another person has already used or opened.
The environmental impact should also be considered. We don't want to box it up, generate needless carbon emissions, or use fuel for the USPS truck and plane to transport it back to us. And when we get it back, we would have to dispose of it.